Mount & Minster's COVID-19 Action Plan

Published: 18/03/2020

We are pleased to announce that plans have successfully been implemented for Mount & Minster to continue to function at full capacity and are here to continue to support our clients and stakeholders. The necessary changes have been put in place and how this will be administered is outlined below:

Sales - Available

All our marketing channels and staff will continue and it's business as usual! Telephone support will continue to be available from 8.30am until 8.00pm in the evenings (weekends 10.00am - 4.00pm) whether we're in the office or not. Viewings and sales enquiries will, again, continue to be handled in the normal way.

For those properties that remain available to view, all the necessary precautions are being abided by when visited by our agents or the interested buyers.

Clients who are unable to accommodate viewings in the short-term will have lists formulated of buyers seeking to come round as soon as they are permitted, encouraging an agreed sale as soon as possible once things start returning back to normal, as well as encouraging competition amongst buyers and securing a more attractive price once this takes place.

We have successfully administered 'virtual viewings' which effectively allows our clients to show their properties by streaming guided videos from their mobile device to individuals and their families from the comfort of their own homes. Help is at hand for those not so technologically minded. This increases interest from buyers who up to this point have only seen a limited number of photos on the various websites, and encourages them to add such a property onto their shortlist for when things once again return to normal.

Sales - Under Offer/Sold

Sale progressions will continue as normal as this is mainly a desk based exercise. Just as we are able to work from home, so too are the solicitors with whom we will continue to liaise. Surveys required by lenders will be arranged as soon as possible.

Keys will be made available for completions ready for their new owners to collect, or will be left at the property on the move-day. Again, business very much as usual here.

New Listings

We are still taking-on new instructions for sales and lettings. For those properties restricting visitors, we can look round it using our virtual technology and discuss with you a marketing strategy. We can still initiate property particulars etc and in most cases floor plans as well. Our clients are welcome to take their own photos and we can make changes to them using our professional software to improve them before going live.


Virtual viewings will continue here for those properties currently available for prospective tenants to consider for rental.

Our management team will continue to administer repairs and will be available to talk to both landlords and tenants alike with their various enquiries. If visits from our contractors to administer repairs or improvements are restricted, we will work with all parties to get these completed as soon as possible.

We are very much encouraging tenants who may be experiencing difficulties with paying their rent to approach us in the first instance as it is easier to agree a plan to help you in advance as opposed to after the rent is due. Our landlords favour tenants who are pro-active and it's easier for us to agree a plan of action for you in advance. We and our landlords appreciate it is difficult times and we will help our tenants if they can help themselves and discuss any issues they may be experiencing.


Where possible and permitted, we will continue to visit properties where instructed.

Red Book Valuations will be mainly prepared as a desk-based exercise, followed-up at a later date by a formal visit to finish-off the report.

On a further note...

Our thoughts are with all those affected by the recent outbreak. For those directly affected with their health, our thoughts, prayers and good wishes are with you all.

For those who are fit and well, you will no doubt still be subject to other difficulties. The real estate market is the backbone of the UK economy. It is often people's most valuable asset or possibly even your pension for the future. We as professionals have a duty to maintain the highest standards in our profession, as well as encouraging a buoyant and active economy. Mount & Minster will continue to work positively and with a 'can-do' attitude so as not only to do best by our clients, but also as means to satisfy everyone's responsibility to keep our day-to-day lives on track for the benefit of our country and the world. Business must continue to flourish and we encourage all our clients and stakeholders to similarly hold fast and stick with it.

We are here and happy to help.